Return Policy
WHAT IS YOUR RETURN POLICY?
We would love to be able to accept returns but due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave one our warehouses, these items are considered used, and therefore cannot be returned. All sales are final except if the product is defective or damaged.
DAMAGED/SHORTAGE
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us via email at info@vibebliss.com with the reference number assigned by the carrier and we will process the claim for you.
SHIPPING
All orders will be sent out within 1-5 business days. Taxes will be charged depending on your state or province's regulations.
DISCREET PACKAGING
VibeBliss cares about your privacy so we ship everything in plain brown boxes, manila envelopes or bubble mailers with no company branding or logos visible.
DISCREET BILLING
Credit Card statements and bank statements will show your purchase as VB Distribution. To serve you most efficiently, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. All the customer data we collect is protected against unauthorized access by physical security means.
MISSING OR LOST PARCELS
VibeBliss is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. For each parcel, you will receive a tracking number and you can file a claim through the carrier’s website.
INCORRECT ADDRESSES
Please ensure you have provided us with the correct address. Your address is copied exactly as provided onto your shipping label. VibeBliss is not responsible for misdirected packages as a result of incorrect information being input on the order page. We cannot change or update an address once the item is in transit.
If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs. You are free to order a new, replacement order at any time.
International orders - Any duties or customs on international orders will be the responsibility of the receiver.
Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence.
In the event of a package being returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped.
To return a defective item:
Please contact us using this contact form within 15 days after the shipment has been delivered to request a Return Merchandise Authorization number (RMA). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.
Once you receive your RMA number, please return the items in their original packaging, within 30 days after the shipment has been delivered, to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.
Please allow up to 3 weeks to receive your replacement.
For defective items outside of the 15 day initial period, we will assist you in contacting the product's manufacturer directly to find a resolution to your problem.
ORDER CANCELLATION
Please be advised that once payment has been processed, an order cannot be cancelled.
We would love to be able to accept returns but due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave one our warehouses, these items are considered used, and therefore cannot be returned. All sales are final except if the product is defective or damaged.
DAMAGED/SHORTAGE
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact us via email at info@vibebliss.com with the reference number assigned by the carrier and we will process the claim for you.
SHIPPING
All orders will be sent out within 1-5 business days. Taxes will be charged depending on your state or province's regulations.
DISCREET PACKAGING
VibeBliss cares about your privacy so we ship everything in plain brown boxes, manila envelopes or bubble mailers with no company branding or logos visible.
DISCREET BILLING
Credit Card statements and bank statements will show your purchase as VB Distribution. To serve you most efficiently, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. All the customer data we collect is protected against unauthorized access by physical security means.
MISSING OR LOST PARCELS
VibeBliss is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. For each parcel, you will receive a tracking number and you can file a claim through the carrier’s website.
INCORRECT ADDRESSES
Please ensure you have provided us with the correct address. Your address is copied exactly as provided onto your shipping label. VibeBliss is not responsible for misdirected packages as a result of incorrect information being input on the order page. We cannot change or update an address once the item is in transit.
If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs. You are free to order a new, replacement order at any time.
International orders - Any duties or customs on international orders will be the responsibility of the receiver.
Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence.
In the event of a package being returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped.
To return a defective item:
Please contact us using this contact form within 15 days after the shipment has been delivered to request a Return Merchandise Authorization number (RMA). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.
Once you receive your RMA number, please return the items in their original packaging, within 30 days after the shipment has been delivered, to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.
Please allow up to 3 weeks to receive your replacement.
For defective items outside of the 15 day initial period, we will assist you in contacting the product's manufacturer directly to find a resolution to your problem.
ORDER CANCELLATION
Please be advised that once payment has been processed, an order cannot be cancelled.